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<div dir="auto" style="font-family: 'Segoe UI Historic', 'Segoe UI', Helvetica, Arial, sans-serif; color: #080809; font-size: 15px; white-space-collapse: preserve;"><span style="color: #080809; font-family: 'Segoe UI Historic', 'Segoe UI', Helvetica, Arial, sans-serif;"><span style="font-size: 15px; white-space-collapse: preserve;">A training course dedicated to the security of hotel operations, which will help hotel managers to correctly navigate various controversial and conflict situations, clearly define hotel procedures for preventing losses, and maintain correct documentation in order to ensure their own support in various complex situations. The information has been collected and classified based on the best practices and experience used in international hotel chains, as well as the legislative framework of the Republic of Armenia. In our current fluid and multifaceted reality, this program will be the best help for current and prospective hotel managers.</span></span></div>

A training course dedicated to the security of hotel operations, which will help hotel managers to correctly navigate various controversial and conflict situations, clearly define hotel procedures for preventing losses

Hotel Security Standards Training Course

<div class="section field field-name-body field-type-text-with-summary field-label-hidden" style="border: 0px; margin: 0px; padding: 0px; color: #333333; font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">
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<p style="border: 0px; margin: 0px 0px 1em; padding: 0px;">The excellent restaurant service is one of the most important reasons that make guests come back again and again. Even if the food is not very promising, or something happens, the excellent service can minimize the negative effect of the incident and make guests smile and feel valued. The high turnover of the waiting staff makes it quite difficult to maintain the appropriate level of service all the time, but when the existing staff is well trained, it will increase not only the guest satisfaction level, but also will affect the satisfaction level of the waiting staff and will generate extra tips and salary increases for them. Our specialists are here to train your staff and bring the best possible satisfaction to your restaurant guests.</p>
<div style="border: 0px; margin: 0px; padding: 0px;">&nbsp;</div>
<div style="border: 0px; margin: 0px; padding: 0px;"><strong style="border: 0px; margin: 0px; padding: 0px;">Duration of the training: 5 days, 3-4 hours per day<br />Location of the training: hotel</strong></div>
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<div class="section field field-name-field-objectives field-type-text-long field-label-above" style="border: 0px; margin: 0px; padding: 0px; color: #333333; font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">
<h3 class="field-label" style="border: 0px; margin: 0px; padding: 0px; font-size: 1.167em; line-height: 1.25; font-weight: bold;">Topics:&nbsp;</h3>
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<div style="border: 0px; margin: 0px; padding: 0px;"><strong style="border: 0px; margin: 0px; padding: 0px;">&nbsp;</strong></div>
<div style="border: 0px; margin: 0px; padding: 0px;"><strong style="border: 0px; margin: 0px; padding: 0px;">QUALITY TRAINING</strong></div>
<div style="border: 0px; margin: 0px; padding: 0px;">o Service Quality</div>
<div style="border: 0px; margin: 0px; padding: 0px;">o Product Quality</div>
<div style="border: 0px; margin: 0px; padding: 0px;">o General Appearance Quality</div>
<div style="border: 0px; margin: 0px; padding: 0px;">o Trained Personnel Quality</div>
<div style="border: 0px; margin: 0px; padding: 0px;">o Personal Hygiene Quality</div>
<div style="border: 0px; margin: 0px; padding: 0px;">o Hygiene Quality Of Working Places</div>
<div style="border: 0px; margin: 0px; padding: 0px;">&nbsp;</div>
<div style="border: 0px; margin: 0px; padding: 0px;"><strong style="border: 0px; margin: 0px; padding: 0px;">CUSTOMER RELATIONS</strong></div>
<div style="border: 0px; margin: 0px; padding: 0px;">o Customer Hosting</div>
<div style="border: 0px; margin: 0px; padding: 0px;">o Customer Communication</div>
<div style="border: 0px; margin: 0px; padding: 0px;">o Reservation Taking</div>
<div style="border: 0px; margin: 0px; padding: 0px;">o Suggestive Selling</div>
<div style="border: 0px; margin: 0px; padding: 0px;">o Upselling</div>
<div style="border: 0px; margin: 0px; padding: 0px;">o Customer Complaints</div>
<div style="border: 0px; margin: 0px; padding: 0px;">o Offers</div>
<div style="border: 0px; margin: 0px; padding: 0px;">&nbsp;</div>
<div style="border: 0px; margin: 0px; padding: 0px;"><strong style="border: 0px; margin: 0px; padding: 0px;">HYGIENE</strong></div>
<div style="border: 0px; margin: 0px; padding: 0px;">o General Hygiene</div>
<div style="border: 0px; margin: 0px; padding: 0px;">o General Hygiene Standards</div>
<div style="border: 0px; margin: 0px; padding: 0px;">o Food Poisoning</div>
<div style="border: 0px; margin: 0px; padding: 0px;">o Food Service Temperatures</div>
<div style="border: 0px; margin: 0px; padding: 0px;">o Microbes</div>
<div style="border: 0px; margin: 0px; padding: 0px;">o Food Cooling And Preservation</div>
<div style="border: 0px; margin: 0px; padding: 0px;">o Pests Control</div>
<div style="border: 0px; margin: 0px; padding: 0px;">&nbsp;</div>
<div style="border: 0px; margin: 0px; padding: 0px;">&nbsp;</div>
<div style="border: 0px; margin: 0px; padding: 0px;"><strong style="border: 0px; margin: 0px; padding: 0px;">SERVICE TRAINING</strong></div>
<div style="border: 0px; margin: 0px; padding: 0px;">o General Service Techniques</div>
<div style="border: 0px; margin: 0px; padding: 0px;">o Mis En Place</div>
<div style="border: 0px; margin: 0px; padding: 0px;">o Food Service</div>
<div style="border: 0px; margin: 0px; padding: 0px;">o Beverage Service</div>
<div style="border: 0px; margin: 0px; padding: 0px;">o Wine Training</div>
<div style="border: 0px; margin: 0px; padding: 0px;">o Alcoholic Beverage Training</div>
<div style="border: 0px; margin: 0px; padding: 0px;">o Cocktail Training</div>
<div style="border: 0px; margin: 0px; padding: 0px;">o Soft And Hot Beverages Services Training</div>
<div style="border: 0px; margin: 0px; padding: 0px;">&nbsp;</div>
<div style="border: 0px; margin: 0px; padding: 0px;"><strong style="border: 0px; margin: 0px; padding: 0px;">FOOD AND BEVERAGE OPERATIONS</strong></div>
<div style="border: 0px; margin: 0px; padding: 0px;">o General Operational Knowledge</div>
<div style="border: 0px; margin: 0px; padding: 0px;">o Open Buffet Operational Knowledge</div>
<div style="border: 0px; margin: 0px; padding: 0px;">o Specialty Restaurants Operational Knowledge</div>
<div style="border: 0px; margin: 0px; padding: 0px;">o Room Service And Mini Bars Knowledge</div>
<div style="border: 0px; margin: 0px; padding: 0px;">o Cost Control Knowledge</div>
<div style="border: 0px; margin: 0px; padding: 0px;">o Menu&nbsp;<span style="border: 0px; margin: 0px; padding: 0px; font-size: 13.008px;">Knowledge</span></div>
<div style="border: 0px; margin: 0px; padding: 0px;">o Check Lists</div>
<div style="border: 0px; margin: 0px; padding: 0px;">o Job Description And Side Jobs</div>
<div style="border: 0px; margin: 0px; padding: 0px;">o Stock Control Knowledge</div>
<div style="border: 0px; margin: 0px; padding: 0px;">o Performance Control Lists</div>
<div style="border: 0px; margin: 0px; padding: 0px;">o Restaurant Operation Manuals Preparations</div>
<div style="border: 0px; margin: 0px; padding: 0px;">&nbsp;</div>
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<div class="section field field-name-field-application-procedures field-type-text-long field-label-above" style="border: 0px; margin: 0px; padding: 0px; color: #333333; font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">
<h3 class="field-label" style="border: 0px; margin: 0px; padding: 0px; font-size: 1.167em; line-height: 1.25; font-weight: bold;">Application Procedures:&nbsp;</h3>
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<p style="border: 0px; margin: 0px 0px 1em; padding: 0px;">If you are interested in arranging this training for your hotel's staff, please call to&nbsp;<strong style="border: 0px; margin: 0px; padding: 0px;">093240774&nbsp;</strong>or write to&nbsp;<strong style="border: 0px; margin: 0px; padding: 0px;"><a style="border: 0px; margin: 0px; padding: 0px; color: #c01700; text-decoration: none;" href="mailto:info@iNoor.am">info@iNoor.am</a></strong></p>
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