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<div style="border: 0px; margin: 0px; padding: 0px; color: #333333; font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px;"><span style="border: 0px; margin: 0px; padding: 0px; font-size: 13.008px;">Many hotels face low quality of service coming from careless associates, sometimes hidden from the eyes of the management and owners of the hotel. This poor service mainly occurs during night hours and day-offs of the management. Beside poor service issues, it is also possible that some of the associates may steal money by not properly registering the cash, especially those working at night shifts, also those working at restaurants and bars. All these issues affect guest satisfaction scores, thus resulting in bad reputation and a lot of lost money for the owners.</span></div>
<div style="border: 0px; margin: 0px; padding: 0px; color: #333333; font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px;"><span style="border: 0px; margin: 0px; padding: 0px; font-size: 13.008px;">&nbsp;</span></div>
<h5 style="border: 0px; margin: 1em 0px 0.5em; padding: 0px; font-size: 1em; line-height: 1.25; color: #333333; font-family: Verdana, Geneva, Arial, Helvetica, sans-serif;">THE SOLUTION</h5>
<div style="border: 0px; margin: 0px; padding: 0px; color: #333333; font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px;">&nbsp;</div>
<div style="border: 0px; margin: 0px; padding: 0px; color: #333333; font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px;">An independent mystery shopper, a member of Noor Hospitality, checks in the hotel like a regular guest and checks the quality of the services, especially the areas that need special attention. Any misconduct or low quality service from the associates is reported to the management or the owners of the hotel.</div>
<div style="border: 0px; margin: 0px; padding: 0px; color: #333333; font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px;">&nbsp;</div>
<div style="border: 0px; margin: 0px; padding: 0px; color: #333333; font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px;">Areas that are commonly prone to abuse may be these ones listed below but not limited to: &nbsp;</div>
<div style="border: 0px; margin: 0px; padding: 0px; color: #333333; font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px;">
<ul style="border: 0px; margin: 0px 0px 1.5em 2em; padding: 0px;">
<ul style="border: 0px; margin: 0px 0px 0px 2em; padding: 0px;">
<li style="border: 0px; margin: 0px; padding: 0px;"><span style="border: 0px; margin: 0px; padding: 0px; font-size: 13.008px;">The quality and speed of checking in the guests</span></li>
<li style="border: 0px; margin: 0px; padding: 0px;"><span style="border: 0px; margin: 0px; padding: 0px; font-size: 13.008px;">Early check-ins and late check-outs - if the money is charged properly and registered</span></li>
<li style="border: 0px; margin: 0px; padding: 0px;"><span style="border: 0px; margin: 0px; padding: 0px; font-size: 13.008px;">If the staff properly takes room service orders and reacts to other guest requests</span></li>
<li style="border: 0px; margin: 0px; padding: 0px;"><span style="border: 0px; margin: 0px; padding: 0px; font-size: 13.008px;">If the housekeeping staff reports on left over items and money in the rooms after the guest checks-out</span></li>
<li style="border: 0px; margin: 0px; padding: 0px;"><span style="border: 0px; margin: 0px; padding: 0px; font-size: 13.008px;">If the housekeeping staff pokes into guests belongings and takes valuables if they are left unattended in the room while the guest being out</span></li>
<li style="border: 0px; margin: 0px; padding: 0px;"><span style="border: 0px; margin: 0px; padding: 0px; font-size: 13.008px;">If the hotel's main telephone is answered properly and in time</span></li>
<li style="border: 0px; margin: 0px; padding: 0px;"><span style="border: 0px; margin: 0px; padding: 0px; font-size: 13.008px;">If the restaurant staff properly takes orders and services the guests</span></li>
<li style="border: 0px; margin: 0px; padding: 0px;"><span style="border: 0px; margin: 0px; padding: 0px; font-size: 13.008px;">If the bartenders sell the alcoholic beverages and register the cash payment properly</span></li>
<li style="border: 0px; margin: 0px; padding: 0px;"><span style="border: 0px; margin: 0px; padding: 0px; font-size: 13.008px;">If the Loss Prevention department is attentive enough of suspicious people entering the hotel trying to access unauthorized areas.</span></li>
</ul>
</ul>
</div>
<div style="border: 0px; margin: 0px; padding: 0px; color: #333333; font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px;">&nbsp;</div>
<h5 style="border: 0px; margin: 1em 0px 0.5em; padding: 0px; font-size: 1em; line-height: 1.25; color: #333333; font-family: Verdana, Geneva, Arial, Helvetica, sans-serif;">THE IMPLEMENTATION</h5>
<div style="border: 0px; margin: 0px; padding: 0px; color: #333333; font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px;"><span style="border: 0px; margin: 0px; padding: 0px; font-size: 13.008px;"><br />The task will be carried out in the following way:</span></div>
<div style="border: 0px; margin: 0px; padding: 0px; color: #333333; font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px;">
<ul style="border: 0px; margin: 0px 0px 1.5em 2em; padding: 0px;">
<ul style="border: 0px; margin: 0px 0px 0px 2em; padding: 0px;">
<li style="border: 0px; margin: 0px; padding: 0px;"><span style="border: 0px; margin: 0px; padding: 0px; font-size: 13.008px;">Define the areas and services to be checked by the auditor</span></li>
<li style="border: 0px; margin: 0px; padding: 0px;"><span style="border: 0px; margin: 0px; padding: 0px; font-size: 13.008px;">Choose the guest profile eligible to check the services</span></li>
<li style="border: 0px; margin: 0px; padding: 0px;"><span style="border: 0px; margin: 0px; padding: 0px; font-size: 13.008px;">Define the criteria to check against</span></li>
<li style="border: 0px; margin: 0px; padding: 0px;"><span style="border: 0px; margin: 0px; padding: 0px; font-size: 13.008px;">Define the scenario to check the quality of the services</span></li>
<li style="border: 0px; margin: 0px; padding: 0px;"><span style="border: 0px; margin: 0px; padding: 0px; font-size: 13.008px;">Define the reporting method</span></li>
<li style="border: 0px; margin: 0px; padding: 0px;"><span style="border: 0px; margin: 0px; padding: 0px; font-size: 13.008px;">Instruct the auditor about the plan</span></li>
<li style="border: 0px; margin: 0px; padding: 0px;"><span style="border: 0px; margin: 0px; padding: 0px; font-size: 13.008px;">Start the process</span></li>
<li style="border: 0px; margin: 0px; padding: 0px;"><span style="border: 0px; margin: 0px; padding: 0px; font-size: 13.008px;">Prepare reports about the results</span></li>
<li style="border: 0px; margin: 0px; padding: 0px;"><span style="border: 0px; margin: 0px; padding: 0px; font-size: 13.008px;">Convene with the management and discuss the results and present the reports, give recommendations on improvement</span></li>
</ul>
</ul>
</div>
<div style="border: 0px; margin: 0px; padding: 0px; color: #333333; font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px;">&nbsp;</div>
<h6 style="border: 0px; margin: 1em 0px 0.5em; padding: 0px; font-size: 1em; line-height: 1.25; color: #333333; font-family: Verdana, Geneva, Arial, Helvetica, sans-serif;">THE SHOPPERS</h6>
<div style="border: 0px; margin: 0px; padding: 0px; color: #333333; font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px;">
<ul style="border: 0px; margin: 0px 0px 1.5em 2em; padding: 0px;">
<ul style="border: 0px; margin: 0px 0px 0px 2em; padding: 0px;">
<li style="border: 0px; margin: 0px; padding: 0px;"><span style="border: 0px; margin: 0px; padding: 0px; font-size: 13.008px;">Locals that nobody knows: they have hotel experience, knowledge, have passed training before actually visiting the hotel</span></li>
<li style="border: 0px; margin: 0px; padding: 0px;"><span style="border: 0px; margin: 0px; padding: 0px; font-size: 13.008px;">Foreigners that are in Armenia currently and willing to do such work</span></li>
</ul>
</ul>
</div>

Mystery Shopper program is designed to check the quality of the service of provided by the staff of your hotel, restaurant, shop, and other service institution, the cash flow, other service issues.

Mystery Shopper | Services | Hotelpro.am

Mystery Shopper

<p style="border: 0px; margin: 0px 0px 1em; padding: 0px; color: #333333; font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You own a hotel and you are tired of dealing with everyday problems, fighting low occupancies and tough competition, little revenue and high fixed costs that erode the bottom line, everyday problems with the staff? We are able to take over your hotel and operate it with our experienced staff, the know-how we possess and the wealth of knowledge. There are options of renting your hotel and paying you fixed rent for operating the hotel, or we can just cooperate on a royalty payment basis, subject to negotiations.</p>
<p style="border: 0px; margin: 1em 0px; padding: 0px; color: #333333; font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Interested?&nbsp;</p>
<div style="border: 0px; margin: 0px; padding: 0px; color: #333333; font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="border: 0px; margin: 0px; padding: 0px;">Call now at +374 93 240774</strong></div>
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